Shipping policy

At Grain Paper, we are committed to processing and shipping your order as quickly and accurately as possible. Please review the information below regarding order processing, shipping methods, delivery, and related policies.

Order Processing

Orders for in-stock items placed before 1:30 PM Eastern Time, Monday through Friday, typically ship the same business day.

Orders placed after the daily cutoff time, on weekends, or on holidays will be processed on the next business day.

Orders requiring custom services, including cutting, printing, or other specialty services, may require additional processing time before shipment.

Inventory Availability

While we make every effort to maintain accurate inventory levels, product availability is not guaranteed until your order has been processed. If an item becomes unavailable or requires additional lead time, our customer service team will contact you promptly to discuss available alternatives or provide an updated estimated shipping timeframe.

Orders containing both in-stock and backordered items are generally shipped when all items become available. If you require multiple shipments, please get in touch with our customer service team before placing your order to discuss available options and any additional shipping charges that may apply.

Shipping Methods

We ship Monday through Friday to addresses throughout the United States, Alaska, Hawaii, Puerto Rico, and Canada using UPS and other qualified freight carriers, depending on the size, weight, destination, and shipping method selected.

Expedited shipping options, including UPS Next Day Air®, 2nd Day Air®, and other accelerated services, are available during checkout where applicable.

Shipping Rates

Shipping charges are calculated during checkout based on the package weight, dimensions, destination, and the shipping service selected. Ground shipping is generally the most economical option, while expedited delivery options are available for faster transit.

Certain oversized, unusually heavy, or specialty items may require additional freight charges beyond the standard calculated shipping rate. If additional shipping charges are required, our customer service team will contact you before processing your order whenever possible.

Estimate Shipping Costs

You can view shipping charges before completing your purchase:

1. Add your desired products to your shopping cart.
2. Select Checkout from your cart.
   
3. Enter your shipping address.
   
4. Available shipping methods and rates will be displayed before you enter any payment information.

Shipping Addresses

UPS and FedEx do not deliver to P.O. Boxes. Please provide a complete physical street address when placing your order.

Customers are responsible for providing accurate shipping information, including street address, ZIP or postal code, apartment or suite numbers, and any other required delivery details. Incorrect or incomplete information may result in shipping delays, returned packages, address correction fees, or additional carrier charges, which are the responsibility of the customer.

Changing Your Shipping Address

If you need to update your shipping address after placing an order, please contact Grain Paper Customer Service as soon as possible.

If your order has not yet shipped, we will make every effort to update your shipping address at no additional charge.

If your order has already shipped, address changes are subject to the carrier's policies and may not always be possible. If the carrier is able to reroute your shipment, any address correction, rerouting, or additional carrier fees will be the responsibility of the customer.

Canadian Orders

Orders shipped to Canada may be subject to customs clearance procedures that may delay delivery.

Import duties, customs fees, brokerage charges, or other taxes imposed by the destination country are the responsibility of the recipient and are not included in your order total.

Grain Paper is not responsible for these charges and cannot estimate the amount that may be assessed. We recommend contacting your local customs office before placing your order if you have questions regarding potential import costs.

Orders refused because customs fees or taxes are not paid are not eligible for a refund of shipping charges or any additional costs incurred.

Delivery Information

Transit times provided by shipping carriers are estimates only and are not guaranteed. Weather conditions, carrier delays, high shipping volumes, customs processing, and other circumstances beyond our control may affect delivery schedules.

If your order is needed for a specific project or event, we encourage you to contact us and let us know. While we cannot guarantee delivery by a specific date, we will make every reasonable effort to help meet your schedule.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Use the tracking link provided in the email to monitor your shipment's progress and view the carrier's estimated delivery date. Tracking information is updated directly by the shipping carrier as your package moves through its network.

If you do not receive your shipping confirmation email or have questions regarding your shipment, please contact our customer service team.

Lost or Damaged Shipments

Lost Packages

If you believe your package has been lost in transit, please contact Grain Paper Customer Service as soon as possible. We will work with the shipping carrier to investigate the claim and keep you informed throughout the claims process.

Damaged Packages

If your order arrives damaged, please notify us within 7 days of the carrier's recorded delivery date. We may request clear photographs of both the shipping carton and the damaged products to assist with the carrier's claim process.

Package Marked as Delivered

If your tracking information indicates that your package was delivered but you have not received it, we recommend:

• Checking around your delivery location.
• Confirming whether a family member, neighbor, receptionist, or another individual accepted the package on your behalf.
• Verifying that the shipping address entered during checkout was correct.

If you are still unable to locate your package, please contact our customer service team so we can assist in working with the carrier.

Claims & Refunds

Lost or damaged shipments may qualify for a carrier claim. Carrier investigations may take several weeks to complete, depending on the circumstances.

If a package is marked as delivered by the carrier, refunds or replacements cannot be issued until the carrier has completed its investigation and the claim has been resolved.

Exclusions

Grain Paper is not responsible for damage resulting from improper handling, misuse, storage conditions, or other causes occurring after delivery. Products damaged for reasons unrelated to shipping are not eligible for refunds or replacements. Additional photographs or supporting documentation may be requested when evaluating a claim.