Privacy policy


Effective Date: August 5, 2026

Grain Paper ("Grain Paper," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, place an order, subscribe to our marketing communications, or otherwise interact with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal Information

When you place an order, create an account, contact us, or subscribe to our mailing list, we may collect information such as:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number (when provided)

  • Account login credentials

  • Order history

  • Company name (when provided)

  • Shopping and transaction information

Payment Information

Payments are processed securely through trusted third-party payment providers.

Grain Paper does not store complete payment card numbers or payment security codes on our systems.

Technical Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Time spent on pages

  • Referral source

  • Website interactions

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Ship products

  • Provide customer service

  • Create and manage customer accounts

  • Respond to inquiries

  • Send order confirmations and shipping updates

  • Improve our website and customer experience

  • Detect fraud and enhance website security

  • Comply with legal obligations

  • Send promotional emails, newsletters, special offers, and product announcements when you have subscribed or otherwise permitted us to do so

  • Personalize and improve our services and, where permitted by applicable law, support advertising and marketing activities

3. Marketing Communications

If you subscribe to our mailing list, we may send promotional emails regarding:

  • New products

  • Promotions

  • Special offers

  • Company news

  • Educational content

  • Other marketing communications

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us at sales@grainpaper.com.

Please note that even if you opt out of marketing emails, we may still send transactional communications relating to your orders or account.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, personalize your experience, analyze website traffic, and support our marketing efforts.

Cookies may be used to:

  • Remember shopping cart contents

  • Maintain account sessions

  • Save user preferences

  • Measure website performance

  • Understand visitor behavior

  • Improve website functionality

  • Deliver and measure advertising

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Where required by applicable law, we provide additional choices regarding the use of cookies and similar tracking technologies through the privacy controls available on our website.

5. Analytics & Advertising

We use analytics and advertising technologies to better understand how visitors use our website and to improve our marketing efforts.

These tools may collect information such as:

  • Pages visited

  • Time spent on the website

  • Device information

  • Browser information

  • Referral websites

  • General geographic location

  • Website interactions

This information helps us improve our website, understand customer preferences, and measure the effectiveness of our advertising campaigns.

Depending on the services and technologies used on our website, certain information may also be used to personalize advertising or measure advertising performance. Where required by applicable law, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or the sale or sharing of personal information.

6. Shopify and Our Service Providers

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products and services to you. Shopify collects and processes personal information when you visit or make a purchase from our store in order to provide its services to us and support the operation, security, personalization, and improvement of the Shopify platform and related services.

Information may be shared with Shopify and other service providers that assist us in operating our store and providing services to you. These providers may process information in countries other than the country in which you live.

Depending on the Shopify services and features enabled on our store, Shopify may also process information based on your interactions with our store, other merchants, and Shopify. For more information about how Shopify processes personal information and the privacy rights available to you, please review Shopify's Consumer Privacy Policy.

7. How We Share Information

We do not sell personal information for money. However, certain disclosures or uses of personal information for advertising may be considered a "sale," "sharing," or "targeted advertising" under applicable U.S. state privacy laws. Where applicable, you may exercise your right to opt out through the privacy choices or data-sharing opt-out tools provided on our website.

We may share your information when necessary to operate our business, including with:

  • Shopify and other e-commerce platform providers

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Technology service providers

  • Marketing and analytics providers

  • Professional advisors

  • Government agencies or law enforcement when required by law

These third parties are permitted to use your information for purposes related to providing services on our behalf or as otherwise permitted or required by law.

8. Data Sharing

  • Customer data is not shared with 3rd parties for promotional or marketing purposes.

  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

9. Messaging Program Terms and Conditions

  1. The messaging program may consist of general customer care messaging to answer questions and provide support to customers, and/or marketing messaging that include discount codes, special deals or texts promoting our products/services, depending on which programs(s) you opt in to. We will only send content you have explicitly signed up to receive via our opt-in process. Messages will be sent from (800) 539-9930.

  2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

  3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at sales@grainpaper.com.

  4. Carriers are not liable for delayed or undelivered messages.

  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

  6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at sales@grainpaper.com.

10. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially reasonable security measures, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

11. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

Please notify us immediately if you believe your account has been accessed without authorization.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders

  • Maintain customer accounts

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

13. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

14. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information where permitted by law

  • Opt out of marketing communications

  • Request information regarding how your personal information is processed

  • Opt out of certain sales or sharing of personal information or the use of personal information for targeted advertising, where applicable

You may exercise applicable opt-out rights through the privacy choices or data-sharing opt-out page available on our website, where provided.

To submit a privacy-related request, please contact us using the information below.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

The updated version will become effective immediately upon being posted on this website. The "Effective Date" at the top of this page will indicate when the policy was last revised.

17. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Grain Paper

Cranbury, New Jersey, USA

Email: sales@grainpaper.com

Call us: (800) 539-9930