Refund policy
At Grain Paper, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help.
Return Eligibility
Unused, unopened products in their original packaging may be returned within 30 days of delivery, subject to the conditions below.
To be eligible for a return, products must:
- Be brand new, unused, and in resalable condition.
- Be returned in the original packaging.
- Have a Return Authorization (RA) issued by Grain Paper before being returned.
Non-Returnable Items
The following items are not eligible for return:
- Custom-cut paper
- Printed or personalized products
- Opened reams or cartons of paper
- Special-order products
- Clearance, discontinued, or final sale items
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your shipment arrives damaged or you receive an incorrect item, notify us within 7 business days of delivery. Please include photographs of the product and packaging so we can resolve the issue as quickly as possible.
If the error was ours or the product was damaged during transit, we will work promptly to provide a replacement, exchange, or refund, as appropriate.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of our error or a damaged shipment.
We recommend using a trackable, insured shipping service, as Grain Paper is not responsible for returns that are lost or damaged during transit.
Refunds
Once your return has been received and inspected, your refund will be processed to your original payment method within 7 business days.
Original shipping charges are non-refundable unless the return is due to our error.
A restocking fee of up to 10% may apply to eligible returns at our discretion.
Need Help Choosing?
Paper color, finish, weight, and texture can vary between manufacturers and product lines. If you're unsure which product is right for your project, our paper specialists are happy to help before you place your order.