Frequently asked questions
Where can I find information about shipping?
Our Shipping Policy contains complete information about order processing, shipping methods, delivery timeframes, tracking, address changes, lost packages, damaged shipments, and other shipping-related topics. Please refer to our Shipping Policy for full details.
Can I cancel or change my order?
If your order has not yet entered processing or shipped, we'll do our best to accommodate your request. Because orders are processed quickly, changes or cancellations cannot be guaranteed. Please contact us as soon as possible if you need to modify or cancel your order. For complete details, please refer to our Shipping Policy.
Are your product prices subject to change?
Yes. While we strive to maintain accurate and up-to-date pricing, prices may change without notice due to manufacturer pricing, market conditions, product availability, or other factors. The price displayed at the time your order is placed will generally apply to your purchase unless an obvious pricing error has occurred.
Do you offer discounts?
Yes. Grain Paper periodically offers promotional discounts, special offers, and volume pricing on qualifying orders. If you're placing a large order, please contact us to request a custom quote.
How can I receive promotional offers?
Subscribe to our mailing list to receive updates on new products, exclusive promotions, and special offers.
What payment methods do you accept?
We accept major credit cards and other secure payment methods available during checkout. All payments are processed through secure, encrypted payment systems to help protect your personal and payment information.
Do you offer custom paper services?
Yes. We offer a variety of custom finishing services, including envelope printing, paper trimming, perforating, scoring, hole punching, and other finishing options on select products.
Can I return or exchange a custom order?
Because custom services are performed specifically to your order, products that have been custom cut, perforated, scored, drilled, or otherwise modified are considered custom orders and cannot be returned, exchanged, or refunded unless the order was completed incorrectly by Grain Paper or arrives damaged.
How do I know I've selected the right paper?
Choosing the appropriate paper is the customer's responsibility. If you are unfamiliar with a particular paper, color, finish, or weight, we recommend ordering samples before requesting custom services. Once a product has been custom finished, it cannot be returned simply because it does not meet your expectations or is unsuitable for your intended application.
Are there manufacturing tolerances for custom services?
Yes. Custom finishing processes are subject to normal manufacturing tolerances. Minor variations in finished dimensions, perforation placement, score placement, drilling location, or order quantities may occur and are considered acceptable within standard industry manufacturing practices.
What if there is an issue with my custom order?
If you believe your custom order does not conform to the specifications you requested, please contact our customer service team promptly. We will review your order and work with you to resolve the issue.
Unsure which paper is right for your project?
We're here to help. If you're unsure which paper, cardstock, envelope, or specialty paper best fits your project, our knowledgeable team is happy to assist. We'll help you choose the right product based on your printing method, application, weight, finish, color, size, and other project requirements.
Contact our paper experts before placing your order. We're happy to help you find the best paper for your project.